![]() Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.Guide customers to purchase via in-person and virtual appointments, creating memorable and personalized experiences for each customer.This role is in-person at our Boston showroom location, which is open from 10 am - 7pm. The ideal candidate will be able to work a full time schedule that includes weekends. Curious about a day- in- the- life? Learn more on our blog here or learn about Oval Diamonds from Kelly, our SF Customer Experience Manager, here ! By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. As a Customer Experience Sales Assistant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. Our Customer Experience Sales Assistants provide an exceptional experience for every Brilliant Earth customer. Keep records of customer interactions, process customer accounts and file documents.įollow communication procedures, guidelines and policies.Ĭustomer Experience Assistant, Sales - Boston Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution. ![]() Meet personal/customer service team sales targets and call handling quotas. Provide accurate, valid and complete information by using the right methods/tools. Identify and assess customers’ needs to achieve satisfaction.īuild sustainable relationships and trust with customer accounts through open and interactive communication. Manage large amounts of incoming phone calls. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Problem-solving also comes naturally to customer care specialists. Customer feedback is priceless, and these CSRs can gather that for you. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. They love to talk and understand the value of good communication skills. They’re patient, empathetic, and passionately communicative. The best CSRs are genuinely excited to help customers. Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
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